My wife called in last night to fight over a $20 service fee we had been charged for our account dropping too low (it hadn’t – our account minimum is calculated using savings and checking, not just checking…morons) and also noticed next to my $14.95 monthly gaming fee to EVE that there was a $2 or so “International Service Charge” attached to it. Round two on the phone started, and ended with Wachovia refusing to take that one off, claiming that they were withing their rights to charge us extra for having to exchange currencies, and that they were surprised it was so low – the lady claimed the charge should have been more like $7 a month, and would be so in the future.
Now, we’ve already established that Wachovia is capable of deploying morons – and actually, I’ve known that for some time because of other issues I’ve had. So I’m not entirely sure I have been told the gospel truth here, so I did some digging.
First of all, I found out that ISK doesn’t stand for Interstellar Space Kredit. It stands for “Iceland Krona” in the international banking scene. And that Wachovia charges a 3% international service fee for converting currency. So I did some quick math:
$14.95 x 1.03 = $15.40 -$14.95 = $.45 in service fees.
Nowhere near $2 or $7 either one.
Add to this my confusion over CCP itself. While they are originated in Iceland, they also have offices here in America, and so I’m not sure what kind of exchanging needs to go on at all. And in their FAQ page, while they list all sorts of additional charges that one might get hit with, one for converting currency is not on the list. And costs are listed not only in Euros, but also in USD, along with this sentence:
Prices are listed in Euros and US dollars. You can use the services of Yahoo Finance to convert the US dollar/Euros to your local currency.
Bold is mine. This would seem to indicate that CCP accepts two kinds of currency – Euros and US Dollars. So what is going on here? Well…I have two weeks until my sub is up. And I have at least one unpleasent conversation with Wachovia that will be taking place. I do have some options though.
At the very least I will be switching banks. I cannot tolerate incompetence and/or swindling. The economy is too bad to reward companies that fail in the most basic avenues of knowing their own policies and customer service. I may also switch my sub over to Discover, though I don’t know yet what their policies are either. Hopefully this will not mean EVE costing me $22 a month to play. I enjoy the game, but…
Anyone else out there ever have this problem?
Anyway, expect an extra post this week so I can regale you with the insanely underhanded way in which I won my first ever Twilight Imperium game. And no, I didn’t cheat…