Well, they finally got it all sorted out this week. It took opening a new ticket, but that did the trick. I got an answer within 24 hours (and an apology), and 24 hours later, had my Explorer Pack waiting for me. The total wait time for resolution: 25 days. But, I am glad that it is done.
Like Kaozz though, this has taken some of the wind out of my sails for the enthusiasm I had for the game. It seems a rule by now that every time you stop playing an MMO, it is harder to start up again. And after some number of starts and stops, you just lose interest. And its a shame that my first stop wasn’t a choice I made but through circumstances beyond my control.
I played last night and had a blast, but I know in the bottom of my heart its just not the same.