What’s the longest you’ve ever had to wait on a response from CS support ticket? I’m currently at eight days and counting. The crazy thing is that they asked me for information, I replied a few minutes after that, and here I am, eight days later, still waiting for them to tell me that they verified my account and we can proceed.
Even worse, they are already in the doghouse because they sent me a canned response that did not match my ticket, and that was dated as a response to an issue that included dates that were two days previous to my ticket. In other words, they not only sent me a script that didn’t match, they didn’t bother updating the script to even pretend like they cared.
The game is good, but so far the customer service center is setting new lows in the industry.